Training & Communications

Help employees be successful at their respective card program roles by providing mandated training from the start. Then regularly reinforce key messages through annual refresher training and ongoing communications. The “how” part of a training equation has various options, such as in-person classroom-style training, live virtual training, and recorded online training that employees can complete at their convenience and at their own pace. Offer more than one option, so employees can select what works best for them.