Internal fraud case serves up a reminder for all.

My local news dished up another case of internal fraud that every organization should take seriously to avoid making the same mistake. A former Allina Health vice president is facing multiple felony-level embezzlement charges stemming from false expense reports and unauthorized charges on his company card. It’s possible the crime started more than 10 years ago. How could this be? What did the company do wrong? Could your organization be at risk? Keep reading to see what the county attorney revealed, as reported by the Pioneer Press.

Lesson to Learn

The case is evolving, so many details are still unknown at this point. However, unauthorized charges include season tickets to local professional sports teams. Allina placed the executive on leave when he could not justify his expenses. February 14 is the related court date. This will be an interesting case to watch. For more information, access the Pioneer Press article.

Hennepin County Attorney Mike Freeman observed that the case follows a familiar pattern, explaining, “The employee is highly trusted and, over time, the good financial safeguards stop being applied to that employee.” Sadly, this is all too true. Every internal fraud story that I’ve read indicates some degree of an organization not monitoring an employee’s activity. 

It is human nature to be swayed by looks, personality, accomplishments, job position, tenure, etc., even though none of these things indicate the likelihood that someone will or will not commit a crime.

I also think about the “ideal” cardholder—someone who is always on time and accurate with reconciling transactions, and organized with their supporting documentation. When a cardholder has a proven track record, I can see how it would be easy for a manager to skip their review duties and, chances are, the cardholder is trustworthy. Nevertheless, assumptions and intuition should not replace the execution of control procedures.

Can you pick which employee is most likely to commit fraud at your organization? You might be looking at the wrong bunch.

Can you pick which employee is most likely to commit fraud at your organization? You might be looking at the wrong bunch.

Action Items

Evaluate how well your organization applies measures to detect card misuse and inappropriate expense reimbursement requests.

Consider sharing news articles about internal card fraud with your management to illustrate what can happen.

  • If your organization already does a good job with holding employees accountable for their roles, you can use these types of articles to highlight the strength of your program.
  • Conversely, if you lack confidence in your organization’s controls, such articles can help support your quest for improvement.

Access more content on P-Card controls and additional blog posts on fraud incidents.


About the Author

Blog post author Lynn Larson, CPCP, is the founder of Recharged Education. With 20 years of Commercial Card experience, her mission is to make industry education readily accessible to all. Learn more

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12 program support responsibilities.

The trifecta of Commercial Card program management is the program manager/administrator (PM/PA), procurement, and accounts payable (AP). However, the latter two might get overlooked when program roles are developed. Does your organization assign specific card-related responsibilities to procurement and AP? They can fulfill an important support function, regardless of which department the PM/PA resides in. Even though department roles vary from one organization to the next, you still can ensure the following 12 tasks are assigned to an appropriate party. Your card program will benefit from everyone working together.

Procurement

Program success is dependent on supplier acceptance of Commercial Cards. Procurement (or a related department) should:

  • Address card acceptance in competitive bids/RFPs 
  • Specify card-related terms in supplier contracts; for example, prohibit surcharges for card acceptance and mandate compliance with the Payment Card Industry Data Security Standard (PCI DSS)
  • Notify AP about card-accepting suppliers

AP

AP is in a gatekeeper position to uphold policies and/or contracts concerning payment method. They should:

  • Remove card-accepting suppliers from the master vendor file (unless there is a good reason, along with accompanying controls, to pay a particular supplier more than one way)
  • Not set up new suppliers in the master vendor file until they verify the intended payment method
  • Refuse to process check requests for suppliers that accept cards
  • Reduce the frequency of check runs to encourage supplier acceptance of electronic payments

Both Departments

Tasks for both procurement and AP include the following.

  • Contribute to the establishment of, or updates to, an internal “payments policy”
  • Train their staff on their card-related roles and responsibilities
  • Monitor suppliers/payments to ensure card payments occur as expected
  • Look for additional opportunities to use cards—plastic or virtual—based on payment history
  • Track the impact of card payments (e.g., process savings, PO reduction, etc.), which helps fuel program metrics

How many of the 12 things noted herein does your organization consistently do? How can you strengthen program support roles? See also a related blog post on how management needs to address two aspects of the staff members (like procurement and AP) responsible for executing the organization’s payment plan.


About the Author

Blog post author Lynn Larson, CPCP, is the founder of Recharged Education. With more than 15 years of Commercial Card experience, her mission is to make industry education readily accessible to all. Learn more

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Who is your executive champion?

Beyond the initial P-Card program implementation, which was many years or even decades ago for most organizations, the role of an executive champion evolves. As a program manager or administrator (PM/PA), are you actively engaging your champion to help enhance their role and prevent their support from waning? We know that executives have the power to make or break a card program, so keeping them involved is a must. Following is a look at what you can do, as well as examples of what the executive champion can do.

Know Your Executive

You might be working with the same executive who approved the original program or someone new. Either way, consider the following.

  • What is their current view of the program? 
  • Which aspects are most important to them?
  • What do they expect of you?
  • How often do they want to see a report of program progress?
  • How do they want to receive program updates?
  • Do they prefer details or summaries? Graphs can be a great way to provide at-a-glance information.

Inform Your Executive

Having a better understanding of your executive allows you to tailor your communications accordingly. Following are ways to keep him or her informed. In addition, occasionally verify if what you are providing is valuable and, if not, what you can do differently.

  • Report program status; for example, progress toward goals, comparisons to previous years, and missed opportunities (see also information on metrics).
  • Share P-Card best practices and how your organization compares.
  • Outline any issues and propose solutions.
  • Make suggestions regarding program improvement and/or expansion possibilities.

During my time as a P-Card program manager, I identified how my organization had surpassed goals and outgrown the initial revenue share grid. I reported as such to the executive champion and, together, we renegotiated the contract with our card provider.

The Ongoing Role of a Champion

An executive champion can directly execute and/or delegate the following actions. 

  1. Enforce cardholder and manager accountability, and demonstrate corrective action consistency across job levels.  
  2. Support training initiatives; for example, email participants about the importance of training and attend in-person sessions (if offered) from time to time.
  3. Promote the program; for example, encourage “lunch and learn” sessions, make P-Cards a topic at budget meetings, and introduce the P-Card program at new hire training.
  4. Routinely review program status; subsequently, this could mean asking questions of the PM/PA and participating in calls/meetings with the card provider.  
  5. Help steer the program; for example, endorse policy changes to expand card usage.

An active executive champion can take a program to the next level.

Related Blog Post

Does program buy-in seem out of reach?


About the Author

Blog post author Lynn Larson, CPCP, is the founder of Recharged Education. With more than 15 years of Commercial Card experience, her mission is to make industry education readily accessible to all. Learn more

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